New York EBT Card [2020 Guide]

If you have a New York EBT Card (New York Benefit Identification Card) and have questions about your card, you’ve come to the right place.

In this detailed guide, we will tell you everything you need to know about your New York Benefit Identification card, including lost card replacement, how to log in online to check your balance, EBT discounts and perk you did not know about, and restaurants that take EBT in New York, how to shop for groceries online with your EBT card, and much more.

"New York EBT Card Questions and Answers"

This post on New York EBT Card will cover:

  • What is New York EBT?
  • How do I apply for EBT in New York?
  • What can I buy with New York EBT?
  • How Do I check my New York EBT Card Balance?
  • New York EBT Deposit Schedule
  • Which restaurants take EBT in New York?
  • New York EBT Phone Number
  • Is there a New York EBT App?
  • New York EBT Discount and Perks
  • Amazon Prime EBT Discount (50% OFF Prime)
  • How do I replace my lost New York EBT card?
  • New York EBT FAQs

What is New York EBT?

"New York EBT Benefit Identification Card"

An EBT (electronic benefits transfer) card is a plastic card that acts like a debit card that is used to distribute public assistance benefits.

The New York EBT Card also called the New York Benefit Identification card is used for the delivery of benefits such as food stamps (SNAP benefits) and Cash Assistance.

Once you are approved for food stamps or one of the programs listed above, you will receive your benefits each month on a New York EBT Card.

How do I apply for EBT in New York?

There are three ways to apply for SNAP EBT in New York:

Note that for each option below, there is a separate application process for New York City residents.

Option 1

The easiest way to apply for New York food stamps is online.

New York City residents can apply for food stamps online using the ACCESS HRA online portal. Click here to be taken there. 

For all other counties outside of New York City, you can apply for food stamps using the Mybenefits.ny.gov portal. 

Option 2

You can also apply in person at your local New York Departments of Social Services (DSS).

New York City residents can apply in person at an NYC Human Resources Administration (NYC HRA) office. To locate the nearest NYC HRA office, click here

For all other counties outside of New York City, click here to locate the nearest New York DSS office. 

County Assistance Office. For the closest DHS County Assistance office near you, click here.

Option 3

You can also call the New York Benefits information Line and have an application mailed to you, which you can complete and return it to your local DSS office or NYC HRA office (for NYC residents)

To have an application mailed to you, call the following number:

  • New York City Residents – NYC HRA Number – 718-557-1399
  • All other NY Counties – NY DSS – 1-800-342-3009 

For more information on New York food stamps, eligibility and income limits, click here.

What can I buy with New York EBT?

Your EBT card works like a debit card. It can be used to purchase food at grocery stores, convenience stores, and some farmers’ markets and co-op food programs.

The USDA, which runs the food stamps program has a strict guide on what you can and cannot buy with SNAP benefits.

Here is the list of food items you are allowed to purchase with your SNAP Benefits card:

  • fruits
  • vegetables
  • meats, fish, poultry
  • deli meats and steak
  • dairy products
  • breads
  • cereals
  • seeds and plants that produce food for the household
  • soft drinks
  • candy
  • cookies
  • snack crackers
  • ice cream
  • energy drinks (must have a nutrition label)
  • live seafood, such as lobster, fish, and shellfish
  • pumpkins (as long as they are edible)
  • birthday cakes (the non-edible piece of the cake cannot exceed 50 percent)
  • bakery items

Here’s what you CANNOT buy with your SNAP benefits:

  • Alcoholic beverages
  • tobacco products
  • hot food (prepared for immediate consumption)
  • Nonfood items
  • pet foods
  • soaps
  • paper products
  • medicines and vitamins
  • household supplies
  • grooming items
  • cosmetics

Can I use New York EBT to Buy Groceries Online?

"Buy groceries online with New York EBT Card"

If you are a New York SNAP EBT Cardholder, you can now use your EBT card online to buy groceries for delivery! This is great news for New York food stamps recipients.

In 2017, the United States Department of Agriculture (USDA) announced a pilot program for online EBT purchases. The program allows EBT Cardholders to purchase groceries online for delivery or pick-up.

Currently, the EBT Online Purchasing Program includes 19 states – with an additional 18 states expected to join the program in the coming weeks. This rapid expansion was the government’s response to the Coronavirus pandemic (COVID-19).

The program’s expansion provides low-income households with access to fresh, nutritious food during stay-at-home orders and beyond.

Online Purchasing Pilot for New York EBT Cardholders

In 2019, the USDA launched its Online Purchasing Pilot for New York EBT Cardholders. As a result, New York food stamp recipients could use their EBT Card online to purchase groceries at select grocery merchants.

Below is a list of grocery stores that accept New York EBT online and participate in the USDA’s Online Purchasing Pilot.

Where to use New York EBT Card Online

You can use your New York EBT Card to purchase groceries online at Amazon, ShopRite, and Walmart.

For a step by step process on how to purchase groceries online on Amazon, see our post on How to Buy Groceries on Amazon with EBT Card.

How Do I check my New York EBT Card Balance?

Here’s how to check the balance on your New York Benefit Identification Card.

Option 1 – Check your Last Receipt

The first option for checking your New York EBT Card balance is to check your last receipt. This is the easiest and quickest way to locate the current balance on your New York EBT Card.

Your balance will be listed at the bottom of your most recent grocery store or an ATM receipt. You should get in the habit of keeping your most current EBT receipt, that way, you always have a quick way to check your balance before you shop.

Option 2 – Check your Balance Online

The second option for checking your New York EBT Card balance is online through the ConnectEBT website.

To log in, click here, then enter your Ussr ID and Password as shown below. Once logged in, you’ll be able to view your current balance and transaction history.

If you do not have a ConectEBT account, follow the steps in this article to create one, under “How to Register for a ConnectEBT Online Account”.

"How Do I check my New York EBT Card Balance Online"

Option 3 – Check by Phone

The last option for checking your New York EBT Card balance is by phone. Call the EBT Customer Service number (1-888-328-6399) on the back of your card. The Customer Service Hotline is available 24 hours a day, 7 days a week.

After you call, enter your sixteen (16) digit EBT card number and you will hear your current food assistance or cash account balance(s).

Which restaurants take EBT in New York?

The Restaurant Meals Program is a federal program that enables qualified elderly, disabled, and homeless food stamps recipients to buy food at authorized restaurants. Any state or county can enroll in the Restaurant Meals Program.

The purpose of the program is to help expand food access to those who do not have a place to store and cook food, who may not be able to prepare food or who don’t have access to a grocery store.

Unfortunately, the state of New York does not currently participate in the Restaurant Meals Program. We will update you as soon as the state joins the program.

New York EBT Phone Number

Here’s the number to call if you are trying to reach New York EBT Customer Service:

1-888-328-6399

You can call 24 hours a day/ 7 days a week

You can call the New York EBT Phone Number if:

  • Your card is lost or stolen.
  • Your card does not work.
  • You want to change your PIN because you forgot it or if
    someone else knows your PIN.
  • You want to find out how much you have left in your account.
  • You have been charged for a purchase but you didn’t get the food or
    if you were charged too much for what you bought.
  • You have other questions or problems.

 How to use your New York EBT Card to buy Food

Here are the steps you need to take to use your New York EBT Card to purchase food that is on the food stamp list, at approved retail locations.

Before you shop, check your balance using one of the following methods, as explained in detail above:

  • By looking at your last receipt
  • You can also call Customer Service, toll-free at
    1-888-328-6399
  • Finally, you can go online to check your balance.

This balance will be the most you can spend with your card.

Here’s how to purchase food with your card.

Step 1

Take your groceries to the checkout lane.
Depending on the store, you may need to separate
your eligible food items from non-eligible items.

Step 2

Swipe your card through the Point-of-Sale (POS)
terminal or hand your EBT Card to the clerk.

Step 3

Enter your four-number Personal Identification
Number (PIN) on the keypad. The terminal will
show **** instead of the numbers you entered.

Step 4

Press the “ENTER” key.

Step 5

The clerk enters the purchase amount. If the
amount is correct, you press the “OK” or “YES” key.

Step 6

You will get a copy of a printed receipt showing:

  • Store name and address
  • Amount of your purchase
  • Your new food stamp benefits account balance

Step 7

Keep your receipt so you will know your new balance the next time you shop.

Please note that you cannot be charged a fee to use your food stamp benefits.

Is there a New York EBT App?

Food stamps recipients living in New York City can use the ACCESS HRA Mobile App to manage their case on the go.

"NYC ACCESS HRA Mobile App"

The app is available for download from the App Store for Apple devices and from the Google Play store for Android devices.

You can use the ACCESS HRA Mobile App to:

  • Apply for and manage SNAP benefits
  • Check your case status
  • View Documents on file
  • Check your EBT Balance
  • Recertify for Cash Benefits
  • Learn about upcoming appointments

The video below does a great job of explaining how you can use the ACCESS HRA Mobile App to apply for benefits, check on your application status, view documents, and manage your benefits.

New York EBT Discount and Perks

Your New York Benefit Identification EBT Card gives you access to the following discounts, freebies, and perks.

"New York EBT Discounts"

Amazon Prime EBT Discount

If you have a New York EBT Card, you can now sign up for Amazon Prime EBT Discount and get all the great benefits that come with Prime membership, at a fraction of the cost.

Amazon wants to make Amazon Prime membership more affordable to low-income households.

The regular Amazon Prime membership is $12.99 a month. However, if you have an EBT Card, you can get Prime Membership for $5.99. That’s over 50% off the regular price.

The table below shows how the EBT and Medicaid discount on Amazon Prime compares to the other Amazon Prime memberships.

Amazon Prime Membership Price Full Prime benefits
Amazon Prime month-to-month $12.99/mo.
Amazon Prime annual $119/yr.
Prime Student (monthly) $6.49/mo.
Prime Student (annual) $59/yr.
Amazon Prime EBT/Medicaid cardholders $5.99/mo. (max. 4 yrs.)

Lifeline Program

If you are currently on Food Stamps/EBT Cardholder, and your income is below a certain level, you may qualify for FREE or low-cost home or cell phone service for you or a member of your family through the Federal Lifeline Program, which serves nearly 13 million Americans.

The Lifeline program helps to lower the monthly cost of phone and internet service. Eligible customers will get at least $9.25 toward their monthly bill. You can only use Lifeline for either phone or internet service, but not both.

Discounted Cell Phone Services

Below is a list of cell phone providers that participate in the Lifeline program in the state of New York.

Company Name Phone
Safelink Wireless 800-723-3546
Assurance Wireless 888-898-4888
Verizon Wireless 800-924-0585
Access Wireless 866-594-3644
Blue Wireless 716-605-9500

Discounted Home Phone Services

Below is a list of home phone providers that participate in the Lifeline program in the state of New York.

Company Name Phone
TDS Telecom/Port Byron Telephone Company 888-225-5837
Nicholville Telephone Company 315-328-4411
Consolidated Communications 844-968-7224
BTI Communications 888-541-3850
Ontario Telephone Company, Inc. 866-353-7209
State Telephone Company 518-731-6128
Margaretville Telephone Company, Inc. 845-586-3311
Middleburgh Telephone Company 518-827-5211
Cassadaga Telephone Corporation 716-673-3011
Delhi Telephone Company 607-746-1500
Champlain Telephone Company 518-298-2411
Dunkirk and Fredonia Telephone Company (DFT) 877-653-3100
Trumansburg Telephone Company 866-353-7209
Chazy Westport Communications 888-298-5240
Manhattan Telecommunications Corporation 212-607-2000
Xchange Telecom 877-853-8350
Windstream Communications 800-347-1991
Oneida County Rural Telephone 315-865-5201
Frontier Communications 800-921-8101
Pattersonville Telephone Co 518-887-2121
Verizon 800-837-4966
PrimeLink, Inc. 518-324-5465
Newport Telephone Company 315-845-2000
TDS Telecom/Oriskany Falls Telephone Corporation 888-225-5837
TDS Telecom/Deposit Telephone Company, Inc. 888-225-5837
Empire Telephone Corporation 607-522-3712
Broadview Networks Holding 800-276-2384
TDS Telecom/Vernon Telephone Company, Inc. 888-225-5837
TDS Telecom/Township Telephone Company, Inc. 888-225-5837
Armstrong Telephone Company 724-283-0925
Crown Point Telephone Corporation 518-597-3300
TDS Telecom/Edwards Telephone Company, Inc. 888-225-5837

Free Admission with EBT Program

One of the great benefits of the New York EBT Card is access to great tourist, cultural, educational and adventure museums – including zoos, aquariums and many more.

This is under free admission with EBT program, otherwise known as Museum for all.

The New York Museums listed below all offer FREE to $3.00 to individuals and families who have an EBT card, and a valid form of photo ID.

The offer covers up to four individuals per EBT card, which means that if you have a family of 4, you can use your New York EBT card to get the special discounted rate or the free admission for all four members.

We advise that you call the museum first before you go – so that you can find out what their special rate is for EBT Cardholders (whether it’s free admission or $3).

See the list of New York Free Admission with EBT Program sites.

How do I replace my lost New York EBT card?

If you just realized your New York EBT Card is lost or you simply do not know where it is, you should we can help you get a replacement card.

The first thing you need to do when you realize your Food stamps card is lost, stolen, or not working is to call the New York EBT card customer service.

Report a lost, stolen or damaged New York Benefit Identification Card

If your card is lost, stolen, or damaged call EBT Customer Service at 1-888-328-6399 right away.

Instructions on what to do when you call

First, when you call the customer service number above, you will be asked to enter your card number.

Do not enter your card number or press any keys. You will be asked to enter your card number again.

Again, do not enter your card number or press any keys. You will then be asked to press one to report your card as lost, stolen, or damaged.

Press the 1 key on your phone. Once you report it, your EBT card will be deactivated so that the benefits cannot be used by anyone else.

You should usually receive your new card in the mail within five days (excluding Sundays and holidays).

Call As Soon As Possible

We encourage you to call the customer service number as soon as you can so that your account can be secured, especially if you think the card is stolen.

That way, you don’t risk losing the money currently in the account.

When you call customer service, they will confirm your mailing address before they mail the card to make sure they have the current address on file.

You will be able to use the same pin you used on the previous card unless you decide to select a new pin with the new card.

How long does it take to get a Replacement New York EBT Card?

Your replacement card will be mailed to you and it will take 7-10 business days to arrive.

However, unlike getting a credit card or debit card replacement, you cannot get your EBT card expedited or a tracking number for the card.

In addition, there is no option to get a replacement EBT card the same day.

Furthermore, while you wait for your card to arrive, you cannot use your EBT funds. There is no way to manually enter the card number at retail locations and online And even with online shopping on Amazon, you need to enter your card CVV number to complete the transaction.

Therefore, Unfortunately, you have to wait for your card to arrive before you can use the funds in your EBT account.

Replacement Card did not arrive?

If you have requested a replacement New York EBT Card and it has not yet arrived in the mail after 5-7 business days, here’s one possible reason.

If you previously changed your address and did not update your EBT account, that is probably the reason your card has not arrived.

That is because your new card is going to be mailed to your old address, and if it is mail that cannot be forwarded, then the card will likely be returned to the card issuer, which means you will have to wait longer to receive the re-issued card, further delaying your ability to be able to buy the food you need.

You can resolve this by calling the New York EBT Customer service number and updating your mailing address so that your new card can be mailed to the correct address.

New York EBT FAQs

"New York EBT Card FAQs"

Here are the most frequently asked questions about New York EBT.

I didn’t get my EBT benefits this month

If you did not receive your benefits this month, you should contact your local New York DHS Assistance office for help. For the DHS county office closest to you, click here.

The ATM didn’t give me the money I requested, but it took it from my cash benefits. What do I do?

You should call the EBT Card customer service telephone number at 1-888-328-6399.

You will be provided directions for filing a claim.

Note that the bank or ATM owner will not be able to give you the missing cash. You will have to go through the claims process with EBT customer service.

How can I set up or change my EBT card PIN?

To set or change your PIN, call the New York EBT Card toll-free customer service telephone number at 1-888-328-6399.

You will be able to set up a PIN over the telephone.

Can I have someone else help me shop using my EBT account?

Yes, you can set up an Authorized Representative (AR) to help you shop with your EBT Card.

However, the AR will have a separate card with his or her own account number and PIN.

The EBT system is able to track which card is used at any time. The AR will have access to your entire benefit account.

Note that it is not possible to limit the AR’s access to a lesser amount.

However, you may choose the account(s) to which the AR has access.

If you don’t want him or her to have access to all of your benefits, it is possible to limit the AR’s access to either your food benefits or cash benefits if you like.

Ask your county caseworker about setting up an Authorized Representative (AR).

Can I use my New York EBT card in other counties and other states?

Your New York EBT card will work at any store in the state that accepts SNAP/EBT benefits.

In addition, you can use your card in the other 49 states in the United States, as well as the District of Columbia, the U.S. Virgin Islands, and Guam.

However, if you are unsure, ask the store manager.

Currently, New York EBT cardholders cannot use their EBT cards in Puerto Rico.

If I don’t use all my New York EBT benefits this month, will I lose them?

No. If I don’t use all of the benefits you received this month, they will stay in the EBT account, and you may use these benefits in the following months.

What happens if the ATM does not give back my EBT card?

Occasionally, an ATM will not return your EBT card. In most cases, this occurs when you do not remove your card from the ATM within a certain amount of time.

In some cases, the bank will return your card if you present proper identification.

However, in many cases, the bank will destroy the card even if you request it be returned to you showing proper identification.

If your card cannot be returned, you should request a new card by calling customer service at 1-888-328-6399.

When are New York food stamps posted on EBT Card?

The New York EBT Card, or the New York Benefit Identification Card, holds the food assistance benefits assigned to you each month. Your benefits will be deposited onto your EBT card according to the schedule below:

All Counties Except NYC
If your Case Number ends in Benefits are deposited on the
0 or 1 1st of the month
2 2nd of the month
3 3rd of the month
4 4th of the month
5 5th of the month
6 6th of the month
7 7th of the month
8 8th of the month
9 9th of the month

New York City Residents

Benefits for NYC For NYC food stamps recipients are deposited over 13 different days (except Saturdays, Sundays or Holidays) during the first two weeks of each month. The actual dates change from one month. The city publishes a six-month schedule showing the exact availability dates.

Visit this website to see the current schedule. This is also based on the last digit of the Case Number. Find the digit in the first column of the schedule. That row lists the monthly deposit dates for your benefits over the six-month period. SNAP deposits are made during the A Cycle of each month.

Once your benefits are deposited into your account, you can begin using them with your New York EBT card to purchase eligible food items. For a full list of approved food items, see the Food Stamps Eligible Food List here.

New York EBT Card Summary

We hope this article on New York EBT Card was helpful.

If so, we encourage you to share this article with anyone who may also find it helpful by using the “Share this” button below.

If you have additional questions about the New York EBT for food stamps, please leave those in the comments section below. We are here to help you!

Be sure to check out our other articles about EBT, including How to get 50% OFF Amazon Prime for EBT Cardholders and Medicaid Cardholders and EBT Discounts and Free Stuff

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