How to Check ConnectEBT Balance

If you are trying to check your ConnectEBT balance, you have come to the right place. In this post, we are going to help you login to your ConnectEBT account online and check the balance on your card. If you do not have an online ConnectEBT account, we will help you create one.

In addition, if you are experiencing problems logging in, we have provided the phone number for ConnectEBT customer service by state. You can also use the phone number to check your card balance.

Finally, learn how you can get Amazon Prime membership at 50% off the regular price with your EBT Card.

"How to Check ConnectEBT Balance"

This post will cover:

  • What is ConnectEBT
  • Which States use ConnectEBT?
  • How to check ConnectEBT Balance
  • Register for a ConnectEBT Online Account
  • Add your EBT Card to your ConnectEBT Account
  • EBT Card FAQs
  • How to check ConnectEBT Balance by Phone
  • How to Save 50% OFF Amazon Prime with EBT

What is ConnectEBT?

ConnectEBT is an online portal that offers you direct access to your EBT card account.  Twenty-five (25) states use the ConnectEBT system to manage benefits programs, including Food stamps (SNAP), Temporary Assistance for Needy Families (TANF), Cash Assistance, and Women, Infants and Children (WIC) program.

What can you do with a ConnectEBT account?

Once you have signed up for a ConnectEBT account, you can:

  • View the balance on your EBT card
  • Review your EBT transaction history
  • Get helpful hints in managing your account.

Which States use ConnectEBT?

The following states use the ConnectEBT portal to manage their benefits program:

State EBT Card Name
Alabama Alabama EBT Card
Arkansas Arkansas EBT Card
Connecticut CT Connect Card
Connecticut Connecticut WIC
Delaware Delaware EBT Card
Georgia Georgia EBT Card
Indiana IN Hoosier Works Card
Indiana Indiana WIC
Iowa Iowa EBT Card
Louisiana Louisiana Purchase Card
Maryland Maryland Independence Card
Michigan MI Bridge Card
Michigan Michigan WIC
Mississippi Mississippi EBT Card
New Jersey Families First Card
New York New York State Benefit Identification Card
Ohio Ohio Direction Card
Oklahoma OK EBT Card
Oklahoma Oklahoma WIC
Pennsylvania Pennsylvania Access Card
South Carolina South Carolina EBT Card
Tennessee Benefit Security Card
Utah Utah Horizon Card
Vermont Vermont WIC
Virginia Virginia EBT Card

How to check ConnectEBT Balance

"Check the balance on your ConnectEBT account"

If you have an EBT Card and want to check the balance online using your ConnectEBT account, follow the instructions below:

Step 1 – Visit Connect EBT Website 

The first step is to visit the ConnectEBT site. Click here to be taken there.

Once there, follow the instructions below.

Step 2 – Select Your State Program

The next step of the login process is to select your state from the dropdown list, as shown by the image below.

"Login to ConnectEBT and Check EBT Card Balance"

Step 3 – Enter your Username and Password

Once you select your state from the dropdown list, you will be provided space to enter your ConnectEBT account User ID and password, as shown by the arrows in the image below.

After you enter your User ID and password, click “Login” to proceed.

"Login to ConnectEBT and Check EBT Card Balance - 1"

Step 4 – Check your ConnectEBT Balance

If you entered the correct User ID and password, you will be taken to your ConnectEBT page where you can perform the following functions:

  • Check your EBT Card Balance
  • Review Transaction History
  • Check Recent Transactions
  • Change/Update Personal Information

Retrieve Username and Password

If you do not remember your User ID or Password, here is how to retrieve them. On the ConnectEBT site, select your state program in the “Connecting to your account information is easy” section as highlighted below.

"Connect EBT Account user ID and Password Reset"

You will be taken to a page like the one below. In this example, we have used the Alabama EBT card to demonstrate how to retrieve your User ID and reset your password.

The same process applies to all other state EBT cards.

"Connect EBT Account user ID and Password Reset - 1"

Forgot User ID

If you forgot your username, check the “Forgot UserID?” link as shown above.

You will be taken to a page like the one below where you will be required to enter the following information:

  • Zip Code
  • Date of Birth
  • EBT Card Number

Next, click “Submit”.

Follow the instructions to retrieve your User ID.

"Connect EBT Account retrieve user ID"

Forgot Password

If you forgot your password, check the “Forgot Password?” link as shown above.

You will be asked to enter the following information to reset your password:

  • Zip Code
  • Date of Birth
  • EBT Card Number
  • Enter New Password
  • Confirm New Password

"Connect EBT Account forgot password"

If you entered the correct information, you will be able to reset your ConnectEBT account password and get access to your account.

How to Register for a ConnectEBT Online Account

If you do not currently have a ConnectEBT account, you will need to create one before you can check the balance on your EBT card. Here’s how to create one:

"How to Create a ConnectEBT Online Account"

Step 1 – Visit ConnectEBT Website 

The first step to creating your ConnectEBT account is to visit the ConnectEBT site. Click here to be taken there.

select your state program in the “To create a new User ID and Password” section as highlighted below.

Once you select your state program, click on “Submit”.

"create a connectEBT online account"

You will be taken to a page like the one below where you will be asked to provide the following information to create your ConnectEBT account:

  • Zip Code
  • Date of Birth
  • EBT Card Number
  • User ID
  • Enter New Password
  • Confirm New Password

"create a connectEBT online account and login"

Once you enter the information requested, click on Submit. If you entered the correct Zip Code, Date of Birth and Card Number, you will be able to create your ConnectEBT account and get access to your EBT account.

EBT Card Frequently Asked Questions (FAQs)

"Answers to EBT Card FAQs"

Can I use my SNAP EBT benefits on Amazon?

Yes, if your state has been approved by the USDA as part of the online pilot program. As of May 20, 2020, the following states have been approved to use their EBT cards to buy groceries online on Amazon and Walmart. For how to use your EBT Card on Amazon, see our post here.

  • Alabama
  • Arizona
  • California
  • District of Columbia
  • Florida
  • Idaho
  • Iowa
  • Kentucky
  • Missouri
  • Nebraska
  • New Mexico
  • New York
  • North Carolina
  • Oregon
  • Texas
  • Vermont
  • Washington
  • West Virginia

The following states are have been approved and are getting ready to launch their programs soon.

  • Colorado
  • Minnesota
  • Nevada
  • Rhode Island
  • Wisconsin

If I don’t use all my EBT benefits this month, will I lose them?

No. If I don’t use all of the benefits you received this month, they will stay in the EBT account, and you may use these benefits in the following months.

In addition, each of your benefits will remain in your account(s) for 365 days (12 months/one year).

However, any benefit not used during the 365 day period will be removed from your account. Once a benefit has been removed from your account due to age, it cannot be replaced.

I received an EBT card in the mail but the balance is $0. What does this mean?

When you apply for food stamps you may be given an EBT card right away, but until your application is processed, you will not have any benefits on your card.

It is also possible you may be eligible for $0, meaning when your income and expense information was calculated the amount of food stamps benefits you qualified for was $0.

However, you are still considered a food stamps recipient and can receive any associated benefits, such as utility discounts and free school meals for your children.

Can I use my EBT card in other counties and other states?

Your EBT card will work in the other 49 states in the United States, as well as the District of Columbia, the U.S. Virgin Islands, and Guam.

I have seen people purchase non-food items with an EBT card. I thought EBT Card was only for food?

Food stamps EBT benefits are only for food purchases.

However, EBT cards are also issued for other benefit programs, including TANF (cash assistance) and WIC benefits. You can use a TANF or Cash Assistance EBT card to purchase food and non-food items.

Can I have someone else help me shop using my EBT account?

Yes, you can set up an Authorized Representative (AR) to help you shop with your EBT Card.

However, the AR will have a separate card with his or her own account number and PIN.

The EBT system is able to track which card is used at any time. The AR will have access to your entire benefit account.

Note that it is not possible to limit the AR’s access to a lesser amount.

However, you may choose the account(s) to which the AR has access.

If you don’t want him or her to have access to all of your benefits, it is possible to limit the AR’s access to either your food benefits or cash benefits if you like.

Ask your county caseworker about setting up an Authorized Representative (AR)

Who is responsible for the ConnectEBT portal?

The ConnectEBT portal is a service provided by Conduent, a business process services company headquartered in New Jersey that serves as a vendor to the states, helping with the management of EBT card accounts.

Check your ConnectEBT Balance by Phone

If you are having trouble checking your ConnectEBT balance online, you can check your balance by phone. We have provided below the phone number for ConnectEBT balance by state.

You can also use this number to call ConnectEBT customer service if you have issues with your card account or transactions on your card.

"ConnectEBT Phone number"

State ConnectEBT Balance Phone Number
Alabama 1-800-997-8888
Arkansas 1-800-997-9999
Connecticut 1-888-328-2666
Connecticut 1-855-222-0510
Delaware 1-800-526-9099
Georgia 1-888-421-3281
Indiana 1-877-768-5098
Indiana 1-855-349-1454
Iowa 1-877-347-5678
Louisiana 1-888-997-1117
Maryland 1-800-997-2222
Michigan 1-888-678-8914
Michigan 1-888-678-8914
Mississippi 1-866-512-5087
New Jersey 1-800-997-3333
New York 1-888-328-6399
Ohio 1-866-386-3071
Oklahoma 1-888-328-6551
Oklahoma 1-866-562-2702
Pennsylvania 1-888-328-7366
South Carolina 1-800-554-5268
Tennessee 1-888-997-9444
Utah 1-800-997-4444
Vermont 1-800-914-8605
Virginia 1-866-281-2448

"Save 50% with Discounted Amazon Prime Membership"

Save 50% with Discounted Amazon Prime Membership

As an EBT Cardholder, you can get over 50% OFF Amazon Prime when you sign up with your EBT Card. With the Amazon Prime EBT discount, you can get all the great benefits of Prime at a fraction of the cost.

For just $5.99 per month you get all these EBT Amazon Prime benefits:

  • One-Day FREE Shipping on millions of eligible Amazon items
  • Two-Day FREE Shipping on millions of eligible Amazon items
  • Access to instantly stream thousands of FREE Movies & TV Shows
  • Access to Unlimited FREE Prime Music streaming
  • FREE 2-Hour Delivery on Prime Now items

To learn more about the Amazon Prime EBT Discount and the benefits and perks you get with Amazon Prime membership, click here.

CLICK HERE to Sign up and Save with the Amazon Prime Discount for EBT Cardholders.

To find out what you can buy online with your Kentucky EBT Card, continue reading below.

How to check ConnectEBT Balance Summary

We hope this article on how to check ConnectEBT Balance was helpful to you.

If so, we encourage you to share this article with anyone who may also find it helpful by using the “Share this” button below.

If you have additional questions about how to use your EBT or need further assistance in creating your ConnectEBT account, please leave those in the comments section below. We are here to help you!

Be sure to check out our other articles about Food Stamps and EBT, including How to get 50% OFF Amazon Prime for EBT Cardholders and Free Museums Admissions with EBT Program and how to buy groceries online on Amazon with your EBT Card

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